A YouGov study of over 1,000 UK business travellers – commissioned by travel and expense company Concur – has revealed that although the vast majority (83 per cent) currently making use of mobile apps on the road agree it improves the experience, nearly 2 in 5 people (39 per cent) that travel regularly for work are not using them, including 11% who don’t have a smart device.
The most popular tools used by UK business travellers who do use mobile apps on the road are maps like Google or Bing (with 90 per cent using them always, often or occasionally) and social networking sites like Facebook and Twitter (with 60 per cent using them always, often or occasionally). Map apps help business travellers quickly find hotels or meeting venues, while social networks allow them to stay abreast of the day’s news or keep in touch with friends and family back home.
However, there are other apps that can make a business trip quicker, easier and more relaxed that travellers are currently missing out on using. Surprisingly for example, whilst just under one in five (18 per cent) business travellers surveyed agreed ‘the stacks of expense reports to be completed on return’ was a major business travel pain point, over three quarters (76 per cent) of app-using business travellers have never downloaded or used one to help manage their expenses quickly and efficiently whilst on the road.