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GetThere Annual Benchmark Survey Results

By on July 24, 2012 in GBTA, Industry Stats with 0 Comments

GetThere released its 12th annual GetThere Corporate Travel Benchmark Survey today. One of the most interesting findings was business travelers are being reimbursed 78 percent in 2012 – a 17 percent drop from last year. Other key insights include:

  • Reimbursement for on-board food and beverage dropped from 53 percent to 42 percent in 2012
  • Respondents ranked access to flight information as the most important feature of a mobile device
  • 24 percent of respondents said the number one reason they will increase travel spend in 2012 is due to company growth and expansion

In response to the declining results, Suzanne Neufang, general manager of GetThere had this to say, “[C]ompanies are cautious about business travel decisions and are making smarter decisions. We find that companies are negotiating to include ancillaries and have implemented policies for airline fees. Also, they are incorporating lower priced supplier options or virtual meetings into their programs. Lastly, they are meeting their travelers demands when it comes to simple things like providing access to mobile travel solutions.”

Additional survey findings:

  • 75 percent of respondents said their travel budgets will increase this year
  • Only 78 percent of companies reimburse for a first checked bag, compared to 95 percent in 2010.
  •  Not surprisingly, Wi-Fi reimbursement dropped by only one point to 50 percent.

To read full report, visit 12th annual GetThere Corporate Travel Benchmark Survey

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